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COMMPACKT TROUBLE TICKETING SYSTEM

IT CONCENTRATES THE IT DEPARTMENT ON ACTIVITIES WITH A HIGH ADDED VALUE, THANKS TO THE OUTSOURCING OF THE HELP DESK SERVICES
TOO OFTEN IT FIGURES ARE FORCED TO SPEND TIME AND EFFORT ON MANAGING SUPPORT AND HELP DESK ACTIVITIES, RATHER THAN ON STRUCTURAL PROJECTS FOR THE COMPANY.
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OPTIMIZE THE MANAGEMENT OF THE HELP DESK COMPANY

CONCENTS THE WORK OF ICT ON HIGH ADDED VALUE ACTIVITIES

SUPERVISION THE REQUESTS AND MONITOR THE QUALITY OF THE SERVICE

NO SOFTWARE, NO HARWARE: ONLY A WEB
PLATFORM TO RATIONALIZE ACTIVITIES

Our Trouble Ticketing System meets this need for rationalization, supporting the company’s IT department in the management of PDL activities.
  • THANKS TO A DEDICATED WEB PLATFORM, EVERY COMPANY USER CAN MAKE AN INTERVENTION REQUEST, INDICATING THE TYPE OF PROBLEM ENCOUNTERED.
  • THE SYSTEM WILL AUTOMATICALLY SEND THE SUPPORT REQUEST TO NETMIND AS WELL AS TO THE OTHER ICT SERVICE PROVIDERS OF THE COMPANY. AT THE SAME TIME, IT WILL SEND THE USER AN EMAIL TO CORRECTLY OPEN THE TICKET.
  • ONCE THE PROBLEM HAS BEEN SOLVED, THE USER WILL BE NOTIFIED BY EMAIL OF THE CLOSING OF THE TICKET.

OUTSOURCING THE HELP DESK SERVICE MEANS MAKING THE CORPORATE IT DEPARTMENT MORE EFFECTIVE, NOT LOSING VISIBILITY AND CONTROL OVER THE ACTIVITIES

The administrator of the Trouble Ticketing system (usually the company’s IT department)
  • ALWAYS HAS VISIBILITY OF ALL TICKETS, OPEN AND CLOSED, DIVIDED BY DEPARTMENT
  • HAS DETAILED INDICATION OF THE RESOLUTION TIMES
  • IT CAN PERFORM STATISTICS AND MONITOR THE QUALITY OF SERVICES, THANKS TO THE REPORTS AT ITS DISPOSAL

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ASSISTANCE AND HELP DESK

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TROUBLE TICKETING

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